11/25/2023 0 Comments 1800 packrat help desk![]() And as the contact center world was experiencing a historic shift to remote work, ramping headcount was nearly impossible when people couldn’t be in the same room together.Īll of these challenges added up to a chasm in customer experience and agent efficiency. Staffing was an incredible undertaking, with some agents relegated to returning voicemails. Of course, this operational step backward was just to bide their time while searching for something to alleviate their mounting abandonment and hold times.Ĭustomers’ frustration grew. ![]() So, they turned to what they knew they could manage: voicemails. In the midst of finding solutions as fast as possible, they attempted and ditched another callback solution after it caused unreliable hold times and poor customer experience. Of all the trends caused by the pandemic in 2020, long-distance moving provider 1-800-PACK-RAT got stuck between two: lockdown orders threw contact center operations and staffing into daily disarray…and over 15 million people decided to move. area and Storage Squad, with an area of expertise in providing moving and storage solutions specifically for college students.įor additional information about 1-800-PACK-RAT, please call 1-80.When your entire life is packed into a shipping container, customer service stakes have never been higher. Each year welcomes new market locations, increased assets and new technologies to make storage and moving easier for our customers! The company also has two divisions, each with their own focus and expertise: Ace Moving and Storage, with expertise in moving and storage in and around the Washington D.C. ![]() 1-800-PACK-RAT is also the only company in our industry to include a $10,000 complimentary contents protection plan for all long-distance moves.ġ-800-PACK-RAT has a strong history of growth year after year. 1-800-PACK-RAT is the only company in this industry to pledge total customer satisfaction - if you aren't completely satisfied with our products and services, we want to hear about it so we can make it right. The core value of 1-800-PACK-RAT is to provide every single customer with the highest quality service. 1-800-PACK-RAT has a strong corporate model that ensures every single customer will receive the highest standard of customer care in the industry – a key differentiator between many of their franchised competitors. With Virgo behind them, they have been able to continue to invest in container assets, new locations, and customer service initiatives. In 2018, Virgo Investment Group (“Virgo”), a middle market private equity firm, announced that 1-800-PACK-RAT had merged with its portfolio company, Zippy Shell Incorporated. This national network of storage facilities allowed 1-800-PACK-RAT to expand its business and services to include long-distance moving, where they quickly became an industry leader. Under new leadership, 1-800-PACK-RAT grew from three to fifty locations in just two years. The first three locations were developed in North Carolina around 2003. The founder then sought out one of the most experienced heavy equipment manufacturers in the country and together they built an innovative system that can lift a fully loaded moving container without swaying or shifting and gently place it anywhere a truck can be driven. In 2001, a North Carolina entrepreneur sketched out an all-steel, weatherproof, portable-storage design that was jokingly referred to as a “pack rat” because of its ability to store everything. ![]() With numerous storage facilities across the USA, and a growing network of containers and trucks, they can get you anywhere you need to go. ![]() 1-800-PACK-RAT, LLC, is the portable storage and moving company that provides the simplest way to store or move your stuff. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |